Only truly service for the consumer, the enterprise have vitality. excellent quality of service is the motivation that ensures the development of enterprise. We established strict after-sales service system and have a high-quality technical support team. On the regulations and techniques, we ensure maintain and upgrade system timely in a long term.
Headquarters after-sales service's contact address and contact phone number
Add.:Room 901, Finance Square, No.333, JiuJiang Road, Shanghai
Tel.: 021-63508899
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Our company has more than 10 service centers in China and they all have already set up more than a year maintenance services, and effectively perform their duties.
during the warranty period, after receiving the notification of users’ equipment maintenance requirement, the maintenance center promised to response within 30 minutes, and reply immediately in 2 hours; And send the qualified maintenance engineer to repair at the user's site within 24 hours.
Be responsible for free hospital purchased equipment installation, commissioning until qualified acceptance, and provide the report of installation and debugging. All the expenses are on our company’s charges. Free training at least one in information department and business department
Maintenance center equipped with common key parts of equipments that the timely maintenance needs
During the warranty period, we offer free maintenance for the problems in normal use; Outside the warranty period, we only charge of spare parts cost and do not charge any technical services. We guarantee the quality of the replacement parts and relevant service life.
Software update: the system software is the latest version when purchasing it, and the existing software can get a free upgrade.